Refund policy

Last updated: July 2026

Our 30-Day Money-Back Guarantee

We want SeaDrops to earn its place in your pet's bowl. If you're not happy with your purchase for any reason — your cat turned their nose up, you didn't see the change you hoped for, or you simply changed your mind — we'll refund your money in full. Even if the bottle is opened. Even if it's empty.

You have 30 days from the day your order is delivered to request a refund.

How to Request a Refund

1. Email us at support@wildtide.online with your order number.
2. Tell us briefly what didn't work — it helps us improve, but it never affects your refund.
3. We'll confirm your refund within 2 business days. No return shipping required for opened bottles unless we ask.

Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Subscriptions

• You can pause, skip, or cancel your subscription at any time from your account page or by emailing us — no phone calls, no hoops.
• Cancelling stops all future charges immediately. Your most recent shipment remains covered by the 30-day guarantee.

Damaged or Incorrect Orders

If your order arrives damaged or we sent the wrong item, email us a photo within 7 days of delivery and we'll send a free replacement or a full refund — your choice.

Limits

• The guarantee covers up to one opened bottle per household per order. Unopened bottles from multi-bottle orders are always fully refundable within 30 days.
• Refund requests made more than 30 days after delivery are handled case by case — reach out, we're reasonable.

Contact

Email: support@wildtide.online
Response time: within 2 business days

Your trust matters more to us than any single sale. Thank you for choosing WildTide.